Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our car wash services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our car wash services, including your name, contact details, vehicle information, service preferences, and payment details. This helps us deliver personalised service and maintain your vehicle cleaning history.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality vehicle cleaning services and includes:
- Processing service bookings and appointment management
- Maintaining your vehicle service preferences and history
- Communicating appointment confirmations and service updates
- Managing billing and payment processing
- Providing service reminders and maintenance recommendations
- Handling customer service enquiries and feedback
We handle your information responsibly, using it solely for your vehicle service requirements and essential business administration.
3. Vehicle Information and Service History
Details about your vehicle, including make, model, registration number, and specific cleaning preferences are stored to help us provide consistent service quality. This information allows us to anticipate your needs and maintain service standards across visits.
Service history records are accessed only by our team members involved in your vehicle cleaning and are stored securely with restricted access.
4. Payment Information Security
We process payments through secure systems and do not store complete payment card details on our servers. Transaction information is encrypted and processed in compliance with Payment Card Industry Data Security Standards (PCI DSS).
For recurring service customers, we may store payment method preferences with your consent, but sensitive financial details are handled by our secure payment partners.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents containing customer details are securely stored and shredded when no longer needed.
Our team follows strict confidentiality agreements regarding customer information and vehicle details.
6. Service Preferences and Custom Requirements
We document your specific cleaning preferences, vehicle sensitivities, and any special requirements to ensure consistent service delivery. This information helps us tailor our approach to meet your expectations and address any particular concerns you may have about your vehicle's care.
Preference records are maintained to support quality service delivery and are accessed only by team members involved in your vehicle service.
7. Legal Basis for Processing
By using our car wash services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service bookings, appointment management, payment processing, and service quality improvement.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, software providers for booking management, and marketing platforms for service communications (with your consent).
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Customer records are typically maintained for 3 years after your last service to allow for service history reference and preferences, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025